FAQs

Ears by Lulu’s Policies

Our hand crafted ears and clips are not toys!

Please supervise children at all times while they are wearing them. 

 Cancellations 

Ready to ship orders can only be canceled within the business day. If orders are placed on Saturday or Sunday or a holiday, ready to ship orders can be canceled before end of the next business day. Custom orders can not be canceled. 

Returns, Refunds & Exchanges

We do not accept returns or give refunds on any order. If your order is damaged due to shipping, please email or message us within the next business day with photos of the damage to the shipping package and contents inside of the package. We will provide a paid shipping label for you to send back the items, and we will exchange your items as soon as possible.